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Terms & Conditions

Service Specific Terms And Conditions ("SSTC") – Hotlink Pantas

Version [9th September 2022]

    1. The Plan: Hotlink Pantas.
    2. You: Person(s) signing up this Plan.
    3. The Plan(s) and Service(s) is subject to the General Terms & Conditions ("GTC") at https://www.hotlink.com.my/en/terms-conditions/hotlink/personal-hotlink-prepaid/general/general-tnc/, this Service Specific Terms & Conditions ("SSTC"), Maxis Fair Usage Policy at www.maxis.com.my/FUP and any other applicable terms and conditions, all at www.hotlink.com.my/tnc.
    4. Capitalised terms herein have the same meaning as defined in the GTC.
    5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions ("STC"), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
    6. We reserve the rights without liability to revise this SSTC, Plan(s) and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Plan(s), Service(s) at www.hotlink.com.my/tnc, including changes to the Agreement. Your continued use of the Service(s) and/or Plan(s) (after the Effective Date of any revision/change to the terms and conditions of Agreement, Services and/or Plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you may discontinue using the Plan(s) and/or the Service(s), failing which you are assumed to have accepted the changes.
    1. The Plan is only eligible for new Hotlink Prepaid customers, Mobile Number Portability (MNP) customers or customers requesting for change rate plan from others prepaid plan.
    2. You are ineligible for this Plan if you owe us any payments.
    3. The Plan is inapplicable to you if you are a commercial user and/or bulk subscriber.
    1. Any top up denomination of RM 10 and above for the Plan will grant you 30 active-days from the activation of the Plan (“Active Period”) to make calls, SMS, MMS and access to the internet (based on the internet passes as per clause 18).
    2. The Call, SMS and MMS rates under this Plan are as below:
      • Standard call rates to all domestic numbers are charged at RM0.30 per 60 second block.
      • SMS to domestic numbers is charged at RM0.15 per SMS.
      • Domestic MMS to Maxis/Hotlink numbers is charged at RM0.25 per MMS.
      • Domestic MMS to numbers on other operators is charged at RM0.50 per MMS.
      • Calls to special numbers (including but not exclusive to 1-300, 1-800, and others) will incur charges per the applicable rates set by the respective service provider of the special numbers.
    3. After the Active Period ends, you can only receive incoming calls and SMS until the next top up or 30 days from the end of Active Period, whichever is earlier (“Credit Grace Period”). During the Credit Grace Period, all or any balance from unutilised credit and/or unutilised mobile internet data will be suspended from usage until the next top-up.
    4. You must top-up to resume full Service(s) of the Plan before the end of the Credit Grace Period. Failure to top-up before the end of the Credit Grace Period will result in Plan termination and any untilised credit will be forfeited.
    5. You can purchase a 365 days SIM validity pass to extend your Active Period for 365 days.
    1. All existing Hotlink Prepaid customers of any prepaid plan can request for a change of plan from your existing rate plan to this Plan via Hotlink App. You will be charged a fee of RM2.00 upon successful change to this Plan.
    2. Upon successful change of rate plan to this Plan, the following shall apply:
      • your account lifecycle active period will be replaced with 30 days from the date of the successful change, and the Credit Grace Period will be reset to 30 days;
      • all existing domestic Mobile Internet Passes subscriptions from your previous plan will be terminated.
    3. Mobile Internet Passes, Hot Tickets or Reload Plus from other rate plans are not applicable / available to this Plan.
    1. Under the Plan, you are entitled to purchase the internet passes as set out below:-
    Internet Passes Quota Voice Call Quota Price Validity Auto-renewal
    1GB Fast Internet 1GB - RM2.00 365 days No
    2GB Fast Internet 2GB - RM4.00 365 days No
    5GB Fast Internet 5GB - RM10.00 365 days No
    8GB Fast Internet 8GB - RM15.00 365 days No
    20GB Fast Internet 20GB - RM30.00 365 days No
    5GB with Unlimited Calls 5GB Unlimited RM20.00 30 days No
    15GB with Unlimited Calls 15GB Unlimited RM25.00 30 days No
    25GB with Unlimited Calls 25GB Unlimited RM40.00 30 days No
    1. These internet passes do not throttle the speed upon reaching the respective quota limit. Upon quota exhaustion of your internet pass, such internet pass will be removed from your subscription and you can only continue to access to the internet when you purchase prepaid reload or subscribe for another internet pass.
    2. All internet passes are strictly for personal usage only.
    3. Unlimited Voice Call Quota as stated under clause 18 includes domestic fixed landlines, mobile lines, emergency numbers and 1800 numbers. Charges may apply to calls made to special numbers (eg. 1300/121/20018).
    1. Under the Plan, you are entitled to purchase the IDD minutes bundle as set out below:
    IDD Bundle IDD minutes allocation Price Validity Auto-renewal
    15 minutes to Indonesia 15 minutes RM2.00 365 days No
    30 minutes to Bangladesh or India 30 minutes RM2.00 365 days No
    10 minutes to Nepal, Myanmar or Philippines 10 minutes RM4.00 365 days No
    1. The IDD minutes is applicable for both fixed and mobile lines.
    2. The IDD minutes is also applicable to both premium IDD and IDD 132 calls.
    1. You have the option to purchase this Plan via Hotlink Online Store under the Hotlink Prepaid Online Bundle, as detailed in the table below:
    Hotlink Prepaid Online Bundle Price SIM Card Validity Hotlink Prepaid SIM Card Internet Quota Voice Call Quota
    SIM Card + 10GB Internet Pass 365-days RM25 60-days Hotlink Prepaid Internet 365 (with RM2 preloaded credit) 10GB Not applicable
    1. If you purchase this Plan under the Hotlink Prepaid Online Bundle, you will be further subject to the Service Specific Terms and Conditions for the Hotlink Prepaid Online Bundle at https://www.hotlink.com.my/en/terms-conditions/products/prepaid/online-bundle/.
    1. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage:
      • shows excessive usage or placing unusual burdens on the network;
      • is for unlawful activities or for suspected fraudulent activities;
      • is not in accordance with the Maxis Fair Usage Policy (www.maxis.com.my/FUP); and/or
      • is for commercial/non-personal purposes.