Terms & Conditions

Service Specific Terms And Conditions – Hotlink Pantas ("SSTC")

Version [26th August 2026]

    1. Plan: Hotlink Pantas.
    2. You: Person(s) signing up this Plan.
    3. The Plan(s) and Service(s) are subject to the General Terms & Conditions of Service(s) – Hotlink Consumer ("GTC") at https://www.hotlink.com.my/en/terms-conditions/general/, this SSTC, Maxis Fair Usage Policy at https://www.maxis.com.my/en/terms-conditions/general/maxis-fair-usage-policy/ and any other applicable terms and conditions, all at https://www.hotlink.com.my/en/terms-conditions/.
    4. Capitalised terms herein have the same meaning as defined in the GTC.
    5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions ("STC"), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
    6. We reserve the right, without liability, to revise or change the terms and conditions of this SSTC, the Plan(s) and our pricing at any time, with or without notice to you. Where reasonably practicable, we will give you reasonable advance notice of such revisions or changes. Where required by applicable laws, regulations, codes or guidelines, we will give you at least fifteen (15) Working Days' prior written notice, or such other period as may be required or permitted by such applicable laws, regulations, codes or guidelines. The prevailing terms and conditions of this SSTC will be updated on our official website from time to time, whereby the updated terms and conditions will apply and supersede all previous versions including our user guides or leaflets, if any. You accept that you are responsible for regularly reviewing information on the SSTC, Plan(s), and Service(s) at https://www.hotlink.com.my/en/terms-conditions/, including revisions or changes to the Agreement. Your continued use of the Service(s) and/or Plan(s) (after the Effective Date) shall constitute unconditional acceptance by you of such revisions or changes and you shall be bound by the same. If you do not accept such revisions or changes, you may discontinue using the Plan(s) and/or the Service(s), failing which you are assumed to have accepted the revisions or changes.
    1. The Plan is only eligible for customers requesting to change to this Plan from other prepaid plan.
    2. You are ineligible for this Plan if you owe us any payments.
    3. The Plan is inapplicable to you if you are a commercial user and/or bulk subscriber.
    1. Any top up denomination of RM10 and above for the Plan will grant you thirty (30) active-days from the activation of the Plan (“Active Period”) to make calls, send SMS and MMS, and access the internet (based on the internet passes set out in Clause 19).
    2. The Call, SMS and MMS rates under this Plan are as below:
      • Standard call rates to all domestic numbers are charged at RM0.30 per 60 second block.
      • SMS to domestic numbers is charged at RM0.15 per SMS.
      • Domestic MMS to Maxis/Hotlink numbers is charged at RM0.25 per MMS.
      • Domestic MMS to numbers on other operators is charged at RM0.50 per MMS.
      • Calls to special numbers (including but not exclusive to 1-300, 1-800, and others) will incur charges per the applicable rates set by the respective service provider of the special numbers.
    3. After the Active Period ends, you can only receive incoming calls and SMS until the next top up or thirty (30) days from the end of Active Period, whichever is earlier (“Credit Grace Period”). During the Credit Grace Period, all or any balance from unutilised credit and/or unutilised mobile internet data will be suspended from usage until the next top-up.
    4. You must top-up to resume full Service(s) of the Plan before the end of the Credit Grace Period. Failure to top-up before the end of the Credit Grace Period will result in Plan termination and any utilised credit will be forfeited.
    5. You can purchase a 365 days SIM validity pass to extend your Active Period for 365 days.
    6. If you are registered as a tourist, the Active Period and the Credit Grace Period provisions in Clauses 10, 12, 13 and 14 above will not apply to you.  Instead, the following terms will apply to your Plan:
      1.  the service validity period of your Plan will remain fixed at ninety (90) days and will continue to run from the original activation date (“Tourist Active Period”) after which it shall be automatically terminated. Switching from one rate plan to another rate plan, including to this Plan will not extend, renew or reset the Tourist Active Period. Upon the termination or expiry of the Tourist Active Period, any unutilised prepaid credit and any remaining validity period of any internet pass under this Plan shall be forfeited automatically; and 
      2. any top up of the prepaid credit or purchase of internet pass for this Plan will not extend or renew the Tourist Active Period.
    1. All existing Hotlink Prepaid customers of any prepaid plan can request for a change of plan from your existing rate plan to this Plan via Hotlink App. You will be charged a fee of RM2.00 upon successful change to this Plan.
    2. Upon successful change of rate plan to this Plan, the following shall apply:
      • your account lifecycle active period will be replaced with thirty (30) days from the date of the successful change, and the Credit Grace Period will reset to thirty (30) days. If you are registered as a tourist, this Clause 17(a) will not apply, and you will remain subject to the Tourist Active Period set out in Clause 15 above; and
      • all existing domestic Mobile Internet Passes subscriptions from your previous plan will be terminated.
    3. Mobile Internet Passes, Hot Tickets or Reload Plus from other rate plans are not applicable or available to this Plan.
    1. Under the Plan, you are entitled to purchase the internet passes as set out below:-
    Internet Passes Quota Voice Call Quota Price Validity Auto-renewal
    1GB Fast Internet 1GB - RM2.00 365 days No
    2GB Fast Internet 2GB - RM4.00 365 days No
    5GB Fast Internet 5GB - RM10.00 365 days No
    5GB with Unlimited Calls 5GB Unlimited RM20.00 30 days No
    15GB with Unlimited Calls 15GB Unlimited RM25.00 30 days No
    30GB with Unlimited Calls 30GB Unlimited RM35.00 30 days No
    40GB with Unlimited Calls (Internet quota usable in MY, SG. TH, ID) 40GB Unlimited RM45.00 30 days No
    1. These internet passes do not throttle the speed upon reaching the respective quota limit. Upon quota exhaustion of your internet pass, such internet pass will be removed from your subscription and you can only continue to access to the internet when you perform top-up or subscribe for another internet pass.
    2. All internet passes are strictly for personal usage only.
    3. Unlimited Voice Call Quota as stated under Clause 19 includes domestic fixed landlines, mobile lines, emergency numbers and 1800 numbers. Charges may apply to calls made to special numbers (eg. 1300/121/20018).
    1. In order to use 5G internet pass under this Plan (“5G Internet Pass”), you must:
      1. have a 5G capable, supported and enabled Mobile Device to access and utilize the 5G network
      2. be within the 5G network coverage area. A map of the 5G network coverage area can be found at https://www.maxis.com.my/en/about-maxis/5g-network/; and
      3. have a 4G LTE enabled SIM. You may check your SIM status by dialing this code *100*6*1*4# from your mobile device.
    2. The 5G Internet Pass may be subjected to other terms, conditions or stipulations as may be prescribed by the Ministry of Communications, the Ministry of Digital, the Malaysia Communications and Multimedia Commission and/or Maxis’ third party service provider of the national 5G wholesale network from time to time.
    3. Notwithstanding the above, Maxis reserves the right to alter the 5G availability criteria at any time.
    1. 5G Internet Pass under this Plan is only available within the 5G network coverage area via use of a 5G capable, supported and enabled Mobile Device. If you are located outside the 5G network coverage area, you will automatically be switched to any of our other available networks.
    2. Maxis does not represent, warrant, understand and/or guarantee that:
      1. the 5G Internet Pass will be provided without errors and/or uninterrupted; 
      2. your experience of the Service(s) which you are subscribing from Maxis on our other available networks will not be impacted in an adverse manner; or
      3. Maxis will and is able to correct or rectify all or any part of the errors, interruption or such adverse impact to the existing Services. 
    3. You understand and acknowledge that the Service(s) offered pursuant to the 5G Internet Pass may be subject to limitations, delays and/or other problems inherent in communication facilities and network and/or the third party 5G network, including the internet and Maxis shall not be responsible to you and/or any third party for any delays, delivery, failures, or other damage or loss resulting from or in connection with such limitations, delays and/or problems.
    4. Without derogating from the disclaimer and limitation of liability under the GTC which are applicable to you, Maxis makes no representation or give any condition, indemnity, warranty, guarantee, whether express or implied, as to whether the Service(s) offered pursuant to the 5G Internet Pass will operate and be compatible with any Content, Equipment, hardware or software or that it will be compatible with the national 5G wholesale network. You acknowledge and agree that Maxis relies on one or more third party service providers in relation to the 5G Internet Pass (including its availability and continuity) and as such, to the fullest extent permitted by law, Maxis excludes any liability and shall not be liable to you and/or any third parties whether in contract, tort or otherwise for any loss, damage or liability incurred or sustained by you and/or any third party (including loss of revenue or loss of services or connectivity) caused by or in relation to any delay, failure, breakdown, inability to use or access, interruption or disruption by any of our third party service providers including Maxis’ third party service provider of the national 5G wholesale network or in respect of interruption or adverse impact to existing services subscribed from Maxis arising from your purchase of the 5G Internet Pass.
    5. Notwithstanding anything to the contrary in this SSTC, you acknowledge and agree that:
      1. you have not relied on any representation, warranty, statement or anything else of a similar nature made by Maxis’ third party service provider of the national 5G wholesale network in connection with your decision to use or the manner in which you will make use of the 5G Internet Pass including where such 5G Internet Pass is provided to you as part of products or services (or bundled products or services) by Maxis;
      2. you are solely responsible for your decision to use, and the manner in which you will make use of, the 5G Internet Pass and do so at your own risk (including where the 5G Internet Pass is used in connection with the preservation of life or property);
      3. you are solely responsible for making your own decision on appropriate alternative redundancy, connectivity and data solutions in the event that the 5G Internet Pass is unavailable, disrupted or operates with error;
      4. the 5G Internet Pass will not necessarily operate without error and will not always be available; 
      5. Maxis’ third party service provider of the national 5G wholesale network does not owe you any duty of care or similar duty and you release Maxis’ third party service provider of the national 5G wholesale network from any liability arising from your use of the 5G Internet Pass; and
      6. you must not (i) do or omit to do anything that may, directly or indirectly, interfere or tamper with the 5G service(s) or the 5G network provided by Maxis’ third party service provider including by using or connecting any device, equipment, software, tool or other means for such purpose; or (ii) gain or attempt to gain any illegal or unauthorised access to the 5G service(s) or the 5G network, whether directly or otherwise; or (iii) permit or facilitate any third party to do any of the foregoing, or attempt to do any of the foregoing.
    1. We reserve the right, at any time, with or without notice to you and without being liable to you or any third party, to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit, or to terminate, discontinue or disconnect the Plan and Service(s) if your usage: