As directed by MCMC, person-to-person SMS with URL link will be blocked effective 2 May 2023.

SMS with URL link will be blocked effective 2 May 2023.

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Important Update: Changes to General Terms and Conditions of Services(s) – Hotlink Consumer. Learn More.

Hotlink Consumer: Terms & Conditions Updated. Learn More.


Terms & Conditions

Hotlink Postpaid - East Coast Offer

Version [8 December 2023]

    1. Offer: RM10 x 12 months Bill rebate.
    2. Hotlink Participating Plan(s): Hotlink Postpaid 60 or Hotlink Postpaid 70.
    3. You: Person(s) who sign up for the Hotlink Participating Plan in East Coast of Peninsular Malaysia (i.e., Kelantan, Pahang and Terengganu) only.
    4. Offer Period: 1st October 2021 to 30th June 2024 (both dates inclusive) or such other period as may be determined by us.
    5. This Offer and your use of the Service(s) is subject to the General Terms & Conditions (“GTC”) at, this Service Specific Terms & Conditions – Hotlink Postpaid: RM10 Bill Rebate (Kelantan, Pahang and Terengganu) (“SSTC”), Hotlink Postpaid Service Specific Terms & Conditions (“Hotlink Postpaid SSTC”) at, Maxis Fair Usage Policy (“FUP”) at and any other applicable terms and conditions, all available at
    6. Capitalised terms herein have the same meaning as defined in the GTC.
    7. Any conflict or inconsistency between this SSTC, the GTC and Hotlink Postpaid SSTC shall be construed in the following order of precedence: (a) this SSTC; (b) Hotlink Postpaid SSTC; and (c) GTC.
    8. We reserve the rights without liability, to revise this SSTC, the GTC, this Offer and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Hotlink Participating Plan and Service(s) at, including changes to the Agreement. Your continued use of the Service(s) and/or plan(s) (after the Effective Date of any revision/change to the terms and conditions of the Agreement, Services, and/or plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the Plan(s) and/or the use of the Services by giving us notice within twenty-eight (28) days from the Effective Date failing which you are assumed to have accepted the changes.
    1. This Offer is only eligible for:
      1. new subscribers who port-in to Hotlink and sign up Hotlink Participating Plan;
      2. existing subscribers who upgrade to Hotlink Participating Plan; or
      3. existing subscribers who opt for Service Migration from Hotlink prepaid to Hotlink postpaid and sign up Hotlink Participating Plan.
    2. This Offer is only valid for account activations made within the states of Kelantan, Pahang, and Terengganu during the Offer Period.
    3. This Offer is only applicable if you subscribe for the Hotlink Participating Plan on a standalone basis, and will not be applicable if you sign up the Hotlink Participating Plan with any mobile device contract.
    4. Unless otherwise authorised by us, this Offer is not stackable with any other bill rebate(s) from us during and after activation of the Hotlink Participating Plan you signed up for pursuant to this SSTC. You are responsible to check and confirm your continuous enjoyment over this Offer prior to signing up any other offers made available or campaign oraganised by us from time to time.
    5. Notwithstanding the above, your eligibility is subject to our absolute discretion. Maxis reserves the right to review your eligibility for this Offer every twelve (12) months and/or change the eligibility criteria for this Offer from time to time. Should Maxis find that you no longer fulfil or meet the applicable eligibility criteria, you shall cease to enjoy the Offer and Maxis shall be entitled to cancel or terminate the Offer accordingly. 
    1. In order for you to receive and continuously enjoy the Offer, you must: (a) fulfil the criteria set out in Clause 9 to Clause 11 above; and (b) maintain an active account with the Hotlink Participating Plan.
    2. There shall be no minimum commitment period over the Hotlink Participating Plan you sign up for pursuant to this SSTC. Maxis reserves the rights to terminate this Offer any time with reasonable notice given to you.
    3. During the period of which you enjoy the Offer, you shall not:
      1. terminate your Hotlink mobile account which you used to sign up for the Hotlink Participating Plan;
      2. port out to another mobile service provider;
      3. suspend your Hotlink mobile account you used to sign up for the Hotlink Participating Plan;
      4. have your Hotlink mobile account which you used to sign up for the Hotlink Participating Plan terminated for non-payment of monthly bills;
      5. sign up for any mobile device contract using the Hotlink mobile account which you used to sign up for the Hotlink Participating Plan;
      6. downgrade or upgrade from the Hotlink Participating Plan;
      7. move outside of Kelantan, Pahang or Terengganu (wherever you activated your Hotlink mobile account in registering for the Hotlink Participating Plan) permanently thereby resulting you unqualify for this Offer pursuant to Clause 10 above; and/or
      8. change or transfer ownership of the Hotlink Participating Plan to any other person.
    4. If any of the events in Clause 16 above occurs, Maxis shall be entitled to terminate and cancel the Offer and in such an event, you will no longer be able to enjoy the Offer.
    1. You are responsible for payment of all Charges associated with the Hotlink Participating Plan you have signed up for pursuant to this SSTC.
    1. The Offer is not transferable and not exchangeable for cash.
    2. Maxis’ decision on eligible subscribers for the Offer shall be final and conclusive and Maxis shall entertain no correspondence, complaint or appeal at any time during or after the Offer Period.
    3. For the avoidance of doubt, all relevant conditions under this SSTC must be fulfilled, including your Postpaid account must in good standing, in order to be eligible for the Offer under this SSTC.
    4. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the Service(s) if your usage:-
      1. shows excessive usage or placing unusual burdens on our Network;
      2. is for unlawful activities or for suspected fraudulent activities;
      3. is not in accordance with the FUP; and/or
      4. is for commercial/non-personal purposes.
    5. The terms and conditions stated herein shall be governed by the Laws of Malaysia and subject to the exclusive jurisdiction of the courts of Malaysia.