Hotlink RED Plan - Terms & Conditions
Hotlink RED users, please refer to the following:
All Hotlink FAST, #Hotlink and legacy users, please refer to the following:
- The Plan: Hotlink RED Plan.
- The Plan(s) and Service(s) is subject to the General Terms & Conditions ("GTC"), Service Specific Terms & Conditions ("SSTC"), Maxis Fair Usage Policy and any other applicable terms and conditions, all at www.maxis.com.my/FUP and www.hotlink.com.my/tnc
- Capitalised terms herein have the same meaning as defined in the GTC.
- Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions ("STC"), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
- We reserve the rights without liability, to revise this SSTC, Plan(s) and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Plan(s), Service(s) at www.hotlink.com.my/tnc, including changes to the Agreement. Your continued use of the Service(s) and/or Plan(s) (after the Effective Date of any revision/change to the terms and conditions of Agreement, Services and/or Plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you may discontinue using the Plan(s) and/or the Service(s), failing which you are assumed to have accepted the changes.
Your Service(s) Lifecycle
- Your top-up amount will determine the number of active-days to make calls, SMS, and access to the internet.
- After the Active Period ends, you can only receive incoming calls and SMS'. During the Credit Grace Period, all balance from credit & Mobile Internet passes will be suspended from usage.
- You must top-up to resume full Service(s). Failure to top-up before the end of the Credit Grace Period will result in line termination.
- Unlimited calls are applicable to calls to Maxis network, other telco networks and fixed lines.
- Hotlink RED Plan gives you 50 days of Credit Grace Period.
Migration of existing Hotlink Plan to Hotlink RED Plan
- Migration of existing Hotlink Plan to Hotlink RED PlanAll existing Hotlink customers of any plan can migrate to Hotlink RED Plan, except for, Hotlink Hashtag EM, Hotlink FAST ECEM, Hotlink Bagus EM, Hotlink Kelantan, Hotlink Terengganu, Hotlink Sabah, Hotlink Sarawak Plan, Hotlink Tablet & Broadband Plan. You will be charged a fee of RM 0.99 upon successful migration to Hotlink RED Plan.
- Your Account lifecycle Active Period will be replaced with 30 active days at the point of migration, and the Credit Grace Period will be reset to 50 days.
- Upon successful migration to the Hotlink RED Plan, migration to other Hotlink Plans is not allowed.
- Mobile internet passes (from plans other than Hotlink RED), Hot Tickets, & ReloadPlus are not applicable to Hotlink RED Plan.
- All existing subscriptions & purchases (e.g.: Mobile Internet Passes, Hot Tickets, etc.) will be retained after migration until the pass expires.
Internet Passes in Hotlink RED Plan
- Hotlink RED Plan customers are entitled to purchase the internet passes set out below:
CONTINUED USE UPON EXCEEDING QUOTA
||No charges but speed will be reduced||No|
||8GB + Unlimited Calls
||10GB + Unlimited Calls
- You can subscribe to multiple Internet Passes at any point of time as the passes are stackable. The quota is applicable to all Maxis networks including 2G/3G/4G LTE.
- Customers who purchase any of the internet passes mentioned above is entitled to redeem a FREE Non-Stop RED Pass.
FREE Social Chat
- FREE Social Chat on Hotlink RED Plan refers to internet at reduced speed limited to a maximum of 64kbps
- This service is FREE over the Active Period only, and is subject to a monthly Fair Usage Policy (FUP) of 500MB per month. Upon exhaustion of the FUP quota, FREE Social Chat services will be disconnected.
- Peer-to-Peer (P2P) sharing, Internet tethering & VoIP services are not allowed on Free Social Chat.
- FREE Social Chat of Hotlink RED Plan is not available for reactivation from Credit Grace Period status via credit transfers (Ask-A-Top Up, Share-A-Top Up, Post-A-Top Up, SOS-Top Up, Auto Top Up, Maxis Pay & M-Money). The FREE Social Chat remains available for reactivation via direct top up, such as top up ticket, E-Pin, Online Banking & Hot Tickets.
FREE 10GB Facebook
- FREE 10GB Facebook on Hotlink RED Plan refers to any usage of internet on the Facebook application, applicable on all Maxis networks including 2G/3G/4G LTE.
- This service is FREE over Active Period only, and is subject to a monthly Fair Usage Policy (FUP) of 10GB per month. Upon exhaustion of the FUP quota, the internet quota from internet passes purchased by the customer will be utilized. In the event the customer has not purchased or has exhausted the internet quota of such internet passes, the internet quota from the FREE Social Chat will then be utilized.
- Internet tethering services is allowed with the FREE 10GB Facebook, and is subject to a speed limit of 5 Mbps.
- The 10GB Facebook quota of the FREE 10GB Facebook pass will be refreshed monthly according to the Hotlink account activation date.
- FREE 10GB Facebook of Hotlink RED Plan is not available for reactivation from Credit Grace Period status via credit transfers (Ask-A-Top Up, Share-A-Top Up, Post-A-Top Up, SOS-Top Up, Auto Top Up, Maxis Pay & M-Money). The FREE 10GB Facebook remains available for reactivation via direct top up, such as top up ticket, E-Pin & Online Banking.
- Customers who perform a rate plan change from older Hotlink Plans to Hotlink RED Plan will be entitled to FREE 10GB Facebook. The FREE 10GB Facebook pass will be activated automatically upon successful rate plan change to Hotlink RED Plan. All internet passes carried forward from the previous plan must be depleted fully for customers to start utilizing the FREE 10GB Facebook.
FREE Non-Stop RED Passes
- Free Non-Stop RED Passes are only offered on the Hotlink RED plan.
- Free Non-Stop RED Passes currently offered by Hotlink are as below:-
FREE INTERNET USAGE APPLICABLE TO SELECTED
||FUP of 1TB
||FUP of 1TB
- The FREE Non-Stop RED Passes are only redeemable via the Hotlink RED App.
- You are only eligible to redeem the FREE Non-Stop RED Passes upon successful purchase of an internet pass offered in Hotlink RED.
- The FREE Non-Stop RED Passes are free and unlimited with subject to a monthly Fair Usage Policy (FUP) of 1TB per month. Upon exhaustion of the FUP quota, internet quota will be deducted from the next available internet pass or from the FREE Social Chat. If you do not have any other available active internet pass, you will not be able to access the internet.
- The selected applications within the FREE Non-Stop RED Passes are valid over a promotional period and are subject to change from time to time.
- The internet usage is only valid for usage within the applications.
- If there are pages within an application that is hosted by a third party website, internet usages on those pages will not be drawn from the FREE Non-Stop RED passes but will be drawn from the base internet pass. Please note that P2P and VOIP/Video calls on Facebook and WhatsApp are excluded from the Non-Stop RED Passes.
- Customers who activated Hotlink RED Plan are entitled for lower call and SMS rates to up to 10 Hotlink Activ10 contacts (Hotlink/Maxis numbers only). Call rates are charged at 6sen/30sec and SMS rates will be at 1sen/SMS to Hotlink Activ10 contacts.
- You will need to add/register the 10 Hotlink Activ10 contacts in either Hotlink RED App or by dialing *100# to access the Easy Menu.
- Initial addition/registration of 10 Hotlink Activ10 contacts are free of charge. Subsequent changes will be charged at RM1 per contact changed.
- Hotlink Activ10 is only valid when a customer’s status is Active.
- Calls rates under Hotlink Activ10 are only valid for domestic calls only. Standard roaming charges apply when a call is made to Hotlink Activ10 contacts while roaming.
- In the event a registered Hotlink Activ10 contact is no longer a Hotlink or a Maxis subscriber, standard call/SMS rates of Hotlink RED Plan will be applied.
Things we may do to the offer
- We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the Service(s) if your usage:
- shows excessive usage or placing unusual burdens on the network;
- is for unlawful activities or for suspected fraudulent activities;
- is not in accordance with the Maxis Fair Usage Policy (at www.hotlink.com.my/FUP)
- is for commercial/non-personal purposes.
- shows excessive usage or placing unusual burdens on the network;