Service Specific Terms & Conditions – Hotlink Travellers Plan ("SSTC")

EXPAND ALL COLLAPSE ALL

• General

  1. Plan: Hotlink Travellers Plan.
  2. You: Person(s) who sign(s) up for the Plan.
  3. The Plan and Service(s) are subject to the General Terms & Conditions ("GTC") at https://www.hotlink.com.my/en/terms-conditions/general/, this Service Specific Terms & Conditions – Hotlink Travellers Plan ("SSTC"), Maxis Fair Usage Policy (“FUP”) at https://www.maxis.com.my/en/terms-conditions/general/maxis-fair-usage-policy/ and any other applicable terms and conditions, all at https://www.hotlink.com.my/en/terms-conditions/.
  4. Capitalised terms herein have the same meaning as defined in the GTC.
  5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions ("STC"), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
  6. We reserve the rights without liability to revise this SSTC, Plan and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You acknowledge and agree that you are responsible for regularly reviewing information on the Plan, Service(s) at https://www.hotlink.com.my/en/terms-conditions/, including changes to the Agreement.  If you do not accept such revisions and/or changes, you are required to terminate the Plan and/or the use of the Services under the Plan in accordance with this SSTC by giving us notice within twenty-eight (28) days from the Effective Date failing which you are assumed to have accepted the changes. Save where terminated based on the foregoing, any continued use of the Service(s), and/or the Plan (after the Effective Date of any revision and/or change to the terms and conditions of the Agreement, Services, and/or Plan) shall constitute unconditional acceptance by you of such revisions and/or changes and you shall be bound by the same.

• Eligibility

  7. You must be at least eighteen (18) years old to sign up for the Plan. Your subscription to and use of the Plan is subject to mandatory registration requirements under applicable laws and regulations. To sign up for the Plan, you shall provide us with all information and documentation required for such registration together with any other information or documentation that we may require for verification, compliance, operational, security, administrative or other related purposes.
  8. The registration of any minor who is between the ages of twelve (12) and seventeen (17) (“Minor”) shall be carried out by a parent or guardian in accordance with applicable laws and regulations. The parent or guardian shall provide us with all information and documentation required to complete the Minor’s registration, including but not limited to:
     1. parent’s or guardian’s contact number;
     2. parent’s or guardian’s relationship with the Minor;
     3. parent’s or guardian’s consent for registration of the Minor;
     4. all information or documentation required under applicable laws and regulations; and
     5. any other information or documentation that we may require for verification, compliance, operational, security, administrative or other related purposes. 
  9. You shall ensure that all information and documentation provided by you are true, accurate, complete, and up to date.
  10. Subject to applicable laws and regulations, you may sign up for a maximum number of Hotlink prepaid accounts as follows:
      1. Malaysian citizens / Permanent Residents / Temporary Residents: five (5) Hotlink prepaid accounts per individual;
      2. Non-Malaysians: two (2) Hotlink prepaid accounts per individual.
  11. Notwithstanding the above, we reserve the right to change the eligibility criteria at any time and from time to time. 

• Charges and Your Service(s) Lifecycle

  12. The rates for the call, SMS and MMS under this Plan are as below:

  Usage type	Usage block	Rates
  Standard call rates to all domestic numbers	60 second	RM0.30
  SMS to domestic numbers	Single SMS	RM0.15
  Domestic MMS to Maxis/Hotlink numbers	Single MMS	RM0.25
  Domestic MMS to numbers on other operators	Single MMS	RM0.50
  Calls to special numbers (including but not limited to 1-300, 1-800, and others)	Charge(s) per the applicable rates set by the respective service provider(s) of the special numbers.

  13. This Plan has a service validity period of ninety (90) days only (“Active Period”) after which it shall be automatically terminated. Upon the termination or expiry of the Active Period, any unutilised prepaid credit and any remaining validity period of any internet pass under this Plan shall be forfeited automatically.
  14. Any top up of the prepaid credit or purchase of internet pass for this Plan will not extend or renew the Active Period.

• Change of Plan

  15. If you have subscribed to this Plan, you are not allowed to switch to the other Hotlink prepaid rate plan with the same MSISDN.
  16. If you have subscribed to other Hotlink prepaid rate plans, you are not allowed to switch to this Plan with the same MSISDN.

• Internet Passes for Hotlink Travellers Plan

  17. Under the Plan, you are entitled to purchase any of the following internet passes via USSD by dialing *100# or Hotlink app:

  No.	Internet Passes	Quota	Voice Call Quota	Price (RM)	Validity Period (day(s))	Hotspot
  1	Uncapped speed Unlimited internet in Malaysia, Singapore, Thailand and Indonesia Free live sports (Sooka) Unlimited Calls within Malaysia	400GB	Unlimited in MY	55	30	Yes
  2	Unlimited 48 Mbps Uncapped 5G Nights*	200GB	Unlimited in MY	40	30	Yes
  3	Uncapped speed Unlimited internet in Malaysia, Singapore, Thailand and Indonesia Unlimited Calls within Malaysia Available in eSIM via Hotlink app	100GB	Unlimited in MY	30	15	Yes
  4	Uncapped speed Unlimited internet in Malaysia, Singapore, Thailand and Indonesia Unlimited Calls within Malaysia	40GB	Unlimited in MY	18	7	Yes
  5	Unlimited 6 Mbps Uncapped 5G Nights*	20GB	Unlimited in MY	12	7	Yes

  18. The prices of internet passes stated in Clause 17 above are inclusive of applicable tax.
  19. All unlimited internet passes are subject to FUP. Please refer to our FAQ at https://www.hotlink.com.my/en/faq/products/hotlink-prepaid/ for more information about FUP.
  20. If you purchase any of the unlimited internet passes, you will enjoy an uncapped speed in 5G network from 8 p.m. to 8 a.m., and usual internet capped speed in 5G network (i.e., 6Mbps/12Mbps) in other time window. 
  21. If the internet pass you purchased provides you with unlimited voice call quota, it includes voice call made to domestic fixed landlines, mobile lines, emergency numbers and 1800 numbers. Charges may apply to any call made to special numbers (e.g. 1300/121/20018).
  22. All internet passes are non-auto renewable and strictly for personal usage only.

   

• 5G Internet Pass and Usage

  23. In order to use 5G internet pass under this Plan (“5G Internet Pass”), you must:
      1. have a 5G capable, supported and enabled mobile device to access and utilize the 5G network;
      2. be within the 5G network coverage area. A map of 5G network coverage area can be found at https://www.maxis.com.my/en/about-maxis/5g-network/; and
      3. have a 4G LTE enabled SIM. You may check your SIM status by dialing this code *100*6*1*4# from your mobile device.
  24. The 5G Internet Pass may be subjected to other terms, conditions or stipulations as may be prescribed by the Ministry of Communications, the Ministry of Digital, the Malaysia Communications and Multimedia Commission and/or Maxis’ third party service provider of the national 5G wholesale network from time to time.
  25. Notwithstanding the above, Maxis reserves the right to alter the 5G availability criteria at any time.

• Restrictions and Exclusion of Liability When Using 5G

  26. 5G Internet Pass under this Plan is only available within the 5G network coverage area via use of a 5G capable, supported and enabled Mobile Device. If you are located outside the 5G network coverage area, you will automatically be switched to any of our other available networks.
  27. Maxis does not represent, warrant, understand and/or guarantee that:
      1. the 5G Internet Pass will be provided without errors and/or uninterrupted;
      2. your experience of the Services which you are subscribing from Maxis on our other available networks will not be impacted in an adverse manner; and
      3. Maxis will and is able to correct or rectify all or any part of the errors, interruption or such adverse impact to the existing Services. 
  28. You understand and acknowledge that the services offered pursuant to the 5G Internet Pass may be subject to limitations, delays and/or other problems inherent in communication facilities and network and/or the third party 5G network, including the internet and Maxis shall not be responsible to you and/or any third party for any delays, delivery, failures, or other damage or loss resulting from or in connection with such limitations, delays and/or problems.
  29. Without derogating from the disclaimer and limitation of liability under the GTC which are applicable to you, Maxis makes no representation or give any condition, indemnity, warranty, guarantee, whether express or implied, about whether the services offered pursuant to the 5G Internet Pass will operate and be compatible with any Content, Equipment, hardware or software or that it will be compatible with the national 5G wholesale network. You acknowledge and agree that Maxis relies on one or more third party service providers in relation to the 5G Internet Pass (including its availability and continuity) and as such, to the fullest extent permitted by law, Maxis excludes any liability and shall not be liable to you and/or any third parties whether in contract, tort or otherwise for any loss, damage or liability incurred or sustained by you and/or any third party (including loss of revenue or loss of services or connectivity) caused by or in relation to any delay, failure, breakdown, inability to use or access, interruption or disruption by any of our third party service providers including Maxis’ third party service provider of the national 5G wholesale network or in respect of interruption or adverse impact to existing services subscribed from Maxis arising from your purchase of the 5G Internet Pass.
  30. Notwithstanding anything to the contrary in this SSTC, you acknowledge and agree that:
      1. you have not relied on any representation, warranty, statement or similar made by Maxis’ third party service provider of the national 5G wholesale network in connection with your decision to use or the manner in which you will make use of the 5G Internet Pass including where such 5G Internet Pass is provided to you as part of products or services (or bundled products or services) by Maxis;
      2. you are solely responsible for your decision to use, and the manner in which you will make use of, the 5G Internet Pass and do so at your own risk (including where the 5G Pass is used in connection with the preservation of life or property);
      3. you are solely responsible for making your own decisions on appropriate alternative redundancy, connectivity and data solutions in the event the 5G Internet Pass is unavailable, disrupted or operates with error;
      4. the 5G Internet Pass will not necessarily operate without error and will not always be available;
      5. Maxis’ third party service provider of the national 5G wholesale network does not owe you any duty of care or similar duty and you release Maxis’ third party service provider of the national 5G wholesale network from any liability arising from your use of the 5G Internet Pass; and
      6. you must not do anything that may interfere with Maxis’ third party service provider of the national 5G wholesale network and/or connect or knowingly permit any third party to connect any equipment to the 5G network.

• Termination

  31. Subject to our GTC, you may at any time terminate the Plan by:
      1. calling our customer care line at 1-800-82-1123 or dial 123 from your mobile;
      2. walking into our Maxis Centres listed on www.maxis.com.my; or
      3. writing in to customercare@maxis.com.my.

• Things we may do to the Service(s)

  32. We reserve the rights at any time at our sole discretion whether with or without notice to you and without being liable to you and/or any third party, to immediately interrupt, bar, suspend or restrict the Plan (including 5G Internet Pass) for such time as we see fit, withdraw or terminate, discontinue or disconnect the Services including if:
      1.  any technical failure occurs in Services pursuant to the Network (which includes any network operated by any third party which is connected to Maxis’ network);
      2.  the services pursuant to the 5G Internet Pass, our Network or systems are being upgraded, modified or maintained;
      3.  your usage shows excessive usage or places unusual burdens on our Network;
      4.  in our determination that the Plan is or may be used by you for unlawful or suspected fraudulent activities;
      5.  your usage is not in accordance with the FUP or contrary to any of the terms and conditions of this SSTC and/or the GTC;
      6. your usage is for commercial/non-personal purposes; 
      7. where Matters Beyond Our Reasonable Control prevents us from performing and/ or continuing our obligations this SSTC, the GTC and/or the FUP;
      8. you have relocated or have been relocated to an area outside the 5G network coverage area; or
      9. we are required to do so by law, statute, enactment, regulations, code or by any relevant authorities, including the Maxis’ third party service provider of the national 5G wholesale network.
  33. In the event of the occurrence of Clause 32 above and where no prior notice is provided, Maxis may to the extent commercially reasonably practicable give you notice of such changes in any form as Maxis deems reasonable or appropriate.
  34. The terms and conditions stated herein shall be governed by the laws of Malaysia and subject to the exclusive jurisdiction of the courts of Malaysia.